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Store Policy

COUNTRY OF ORIGIN

 

 

 

PRODUCT DISCLAIMERS

 

  • The products may be made by hand on cloth, canvas, paper or other surface.

  • The colours used in the products may be natural mineral pigments, acrylic, oil, ink or other agent.

  • Due to the handmade nature of the products, each product will be unique.

  • The artists may be traditional master craftsmen and create the art/product around the chosen theme.

  • The artists may use their artistic freedom for the details.

  • The colours and forms in the final product may not be exactly the same as the reference piece/image.

 

 

 

OFFERS, PROMOTIONS, DISCOUNTS

 

  • Any applicable offers, promotions or discounts shall be at the discretion of Abhivyakti Studio.

  • Abhivyakti Studio shall reserve the right to take back, cancel or call back any offers, promotions or discounts without any prior intimation or notice.

  • The terms and conditions of the offers, promotions or discounts shall be as per the authorised communication from Abhivyakti Studio only.

  • Abhivyakti Studio shall reserve the right to take appropriate action against any unauthorised communication cited to be made under its brand name.

  • Abhivyakti Studio shall reserve the right to allow or disallow clubbing of more than one offer/promotion/discount.

  • The customer will be unable to re-use the original offer/promotion/discount code if there is a return which did not result from an error by Abhivyakti Studio.

 

 

SHIPPING, HANDLING, DISPATCH

  • Shipping of products purchased from Abhivyakti Studio through www.abhivyaktistudio.com shall be handled by the authorised delivery partners of Abhivyakti Studio.

  • At Abhivyakti Studio, we take great care in delivering your products to you, and we partner only with reputed delivery partners. 

  • Shipping and handling for delivery within India will be free for all orders above INR 1,500/-. For orders below INR 1,500/-, we charge a flat shipping & handling fee of INR 100/-.

  • Shipping and handling for delivery outside outside India will be free for all orders above INR 7,500/-. For orders below INR 7,500/-, we charge a flat shipping fee of INR 1,050/-.

  • All the products available through www.abhivyaktistudio.com are hand painted/ handcrafted/ available in limited quantities/ created only after the order has been confirmed through payment. Since the process for each product is unique, shipping times may vary between 7-30 days.

  • Due to Covid-19, the delivery times may be longer than usual.

  • To confirm the dispatch time/availability of a particular product, the customer may reach out to us at abhivyakti@studio11d.com BEFORE placing the order.

  • Our delivery partners will be able to deliver the shipment as per their delivery days and timings. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our delivery partners and transporters due to weather conditions and strikes.

  • Address change will be accepted strictly within 24 hours of placing the order or if order has not been shipped. Address change is only possible if new location is within the same state.

 

 

 

RETURNS

 

  • Art is unique, delicate, and exclusive. It often takes days, sometimes months to complete a single work of art. Due to its fragile and singular nature we are unable to allow returns. Hence, we urge you to be certain of your decision before purchasing.

  • All the products available through www.abhivyaktistudio.com are hand painted/ handcrafted/ available in limited quantities/ created only after the order has been confirmed through payment. As such, the products are NOT eligible for return.

  • Abhivyakti Studio reserves the right to accept a request for return.

  • In the event that the product packaging is damaged, the customer should refuse to accept delivery and immediately inform Abhivyakti Studio of the same by writing to us at abhivyakti@studio11d.com.

  • In the event that the product arrives damaged, the customer should email us a photo of the damaged product within 48 hours of receiving their order.

  • Abhivyakti Studio shall aim to resolve a damaged product’s concern by offering a replacement (where possible), repair or allowing for a return along through store credit/refund.

 

 

 

CANCELLATIONS

 

  • All the products available through www.abhivyaktistudio.com are hand painted/ handcrafted/ available in limited quantities/ created only after the order has been confirmed through payment.

  • Hence, we urge you to be certain of your decision before purchasing.

  • Cancellation requests will NOT be accepted.

  • In the rare event if Abhivyakti Studio may exercise its discretion to allow a cancellation request made within 2 hours of placing an order and before the order has been processed for dispatch, the cancellation may attract a penalty towards handling charges.

 

 

REFUNDS

  • Refund, if applicable, shall be processed as per the decision and discretion of Abhivyakti Studio in the event a return or cancellation has been allowed.

 

 

BESPOKE SERVICES

 

1. For bespoke services, if the customer would require Abhivyakti Studio’s assistance in recommending a suitable size of the art work, they might be asked to provide the following details:

 

  • Dimensions of the wall (Length, width, height of the wall) 

  • Dimensions of available height above the furniture placed against the wall

  • Photographs of the wall 

 

2. Alternatively, the customer would be required to provide to us the preferred dimensions of the art work.

 

3. Abhivyakti Studio would then be able to provide to customer the price quotation for the finalised size and style of the art work. Taxes would be charged as applicable.

 

4. The price quotation shared by Abhivyakti Studio would be treated as Confidential Information and the customer shall not pass on such information to any third party without the explicit written consent of Abhivyakti Studio.

 

5. Upon receiving confirmation from the customer on the price quotation, Abhivyakti Studio would raise an invoice for 50% of the value as commissioning amount to commission the art work.

 

6. Abhivyakti Studio would share an indicative timeline for the completion of the commissioned art work, from the date of receipt of the commissioning amount.

 

7. Before dispatch of the completed artwork, Abhivyakti Studio would raise the invoice for the remaining 50% amount. 

 

8. The dispatch of the commissioned art work would be done upon receipt of the amount in full.

 

9. The shipping charges, as ascertained by the shipper at the time of receipt of the final artwork, would be invoiced in addition. The shipping charges might be dependant upon the size and weight of the shipment along with the crate for shipment.

 

10. The shipping charges may vary depending upon the customer’s preference to buy framed art work or an unframed art work. 

 

11. The artists may be traditional master craftsmen and create the art/product around the chosen theme.

 

12. The artists may use their artistic freedom for the details.

 

13. The colours and forms in the final product may not be exactly the same as the reference piece/image.

Payment Methods
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